HR Transport, a car rental and transport company based in the United Arab Emirates (UAE), is committed to protecting the privacy and personal data of our customers in compliance with UAE laws, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the UAE Data Protection Law). This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our services, website, or mobile applications.
1. Information We Collect
We collect personal information to provide and improve our transport and car rental services. The types of information we may collect include:
Personal Identification Information: Name, email address, phone number, and government-issued identification (e.g., Emirates ID, passport, or driver’s license) required for booking or rental agreements.
Payment Information: Credit card details, billing address, or other payment-related information processed through secure third-party payment gateways.
Booking and Travel Information: Details of your bookings, travel preferences, pick-up and drop-off locations, and rental history.
Location Data: GPS data from rented vehicles (with your consent) to ensure safety, monitor vehicle usage, or provide roadside assistance.
Website and App Usage Data: IP address, browser type, device information, and browsing behavior when you visit our website or use our mobile app.
Customer Communications: Records of your inquiries, feedback, or complaints submitted via email, phone, or our website.
2. How We Collect Information
We collect information through:
Direct Interactions: When you book a vehicle, complete forms, or contact us via phone, email, or our website.
Automated Technologies: Cookies, web beacons, and analytics tools on our website or app to track usage and improve user experience.
Third Parties: Partners such as payment processors, booking platforms, or government authorities (e.g., for license verification) in compliance with UAE regulations.
Vehicle Telematics: GPS or tracking systems in our vehicles to monitor location and usage (with prior consent where required).
3. How We Use Your Information
We use your personal information for the following purposes, in compliance with UAE Data Protection Law:
Service Delivery: To process bookings, manage rentals, provide customer support, and ensure timely pick-up and drop-off services.
Payment Processing: To securely process payments through trusted third-party gateways.
Safety and Compliance: To verify driver eligibility, comply with UAE traffic and rental regulations, and ensure vehicle safety.
Customer Experience: To personalize your experience, respond to inquiries, and send booking confirmations or service updates.
Marketing (Optional): With your explicit consent, we may send promotional offers or newsletters about our services.
Legal Obligations: To comply with UAE laws, such as tax regulations or data sharing with authorities when required.
4. Legal Basis for Processing
Under UAE Data Protection Law, we process your personal data based on:
Contractual Necessity: To fulfill our contract with you (e.g., providing rental services).
Consent: Where you explicitly agree to data processing (e.g., for marketing or location tracking).
Legal Obligations: To comply with UAE laws and regulations.
Legitimate Interests: For purposes such as improving our services, ensuring safety, or preventing fraud, provided these do not override your rights.
5. Sharing Your Information
We may share your personal information with:
Service Providers: Third-party vendors (e.g., payment processors or IT providers) who assist in delivering our services, bound by strict confidentiality agreements.
Government Authorities: When required by UAE law, such as for licensing checks or legal compliance.
Business Partners: With your consent, we may share limited data with partners for joint promotions or services.
We do not sell or disclose your personal information to third parties for purposes unrelated to our services.
6. Data Storage and Security
We store your personal information securely in compliance with UAE Data Protection Law. Our measures include:
Encryption: Sensitive data (e.g., payment details) is encrypted during transmission and storage.
Access Controls: Only authorized personnel can access your data, and they are trained in data protection practices.
Retention: We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or as required by UAE law. For example, booking data may be retained for up to 5 years to comply with tax regulations.
7. Your Rights Under UAE Law
Under Federal Decree-Law No. 45 of 2021, you have the following rights regarding your personal data:
Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request corrections to inaccurate or incomplete data.
Right to Erasure: Request deletion of your data, subject to legal retention requirements.
Right to Restrict Processing: Limit how we use your data in certain circumstances.
Right to Object: Object to processing for marketing or other purposes based on legitimate interests.
Right to Data Portability: Request your data in a structured, machine-readable format.
To exercise these rights, contact us at [insert contact email]. We will respond within the 30-day period required by UAE law, subject to verification of your identity.
8. International Data Transfers
If your personal data is transferred outside the UAE (e.g., to cloud servers or third-party providers), we ensure compliance with UAE Data Protection Law by using contracts or mechanisms that meet UAE standards for data protection.
9. Cookies and Tracking
Our website and app use cookies to enhance user experience and analyze site performance. You can manage cookie preferences through your browser settings. For more details, please refer to our Cookie Policy on our website.
10. Third-Party Links
Our website or app may contain links to third-party sites. We are not responsible for their privacy practices. Please review the privacy policies of any third-party sites you visit.
11. Contact Us
If you have questions, concerns, or wish to exercise your data protection rights, please contact us at:
HR Transport
Email: info@hrtransport.ae
We are committed to addressing your concerns promptly and in compliance with UAE Data Protection Law.